SNTC portal support

[Alexander Kulinchenko]

Hello SNTC Support:

We have recently discovered that our access to SNTC Portal has been set to read-only, and we lost any and all administrative privileges to add/remove users or segments. Is there any way to gain administrative access back? Who would be the person to connect to? 

Thank you,

Alex Kulinchenko

CCO ID: akou***

*** Text has been masked to protect personally identifiable information. We ask that you provide this type of information only via personal message after a Cisco expert has requested it.

[CC Cisco]

How did you determine your access is no longer there? Please provide any screenshots of the errors you receive and list some of the action you were trying to perform unsuccessfully.

Regards.

[Supriya Patel]

Hi Alexander,

I checked that your role is active as DA for account for which you are customer admin. I would like to know more what issue are you having or what error do you see when you are trying to assign role to others via CSAM. Private message me any proprietary information or screenshot from CSAM.

Thanks,
Supriya