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Hello, We have trouble to register the client in the SNTC portal. Our client already has a cisco active advisor portal active on services .cisco.com. Our client has an active sntc contract. Please, provide support.
when we log in services.cisco.com so we could register the client, but the website already direct us to Smart advisor and it is not giving us the option to register the client for the SNTC portal. In that case how do we proceed?
"Sorry for the delay. Total user error on his part. When he logged into site, it was defaulting to the Cisco SmartAdvisor menu choice. I advised and he was able to get into SNTC"
After above, I received company name, contract information and SN from you. I am not able to find company in SNTC portal. So I am not sure if your issue is resolved or not. With provided information, what I understand is customer needs to follow self-registration process for on-boarding. I have provided related document as well. Please do reach out back to me if you have any question.
I have updated you via private message. I would like to have following to understand issue better.
Could you please tell me if self on-boarding procedure has been done for given user or not? did you receive any email mentioning any error/success during on-boarding? Did you receive any DA assignment email from system?
I just installed a new 2.9 collector. During initial config, setting the DNS server kept failing so I continued anyway. Now I am in the admin shell and trying:admin# conf dns -a 192.168.10.4but it keeps failing with:execute % Error occured while executing...
Hi,The registration in the "smart net total care" was successful.We have received the email from cisco that you are reviewing our request, but we have not received another email from Cisco with the registration status.A TAC was opened, but it instructs to...
It looks like I few others have had the same issue recently. When I browse to services.cisco.com and login with my account, I am redirected to the splash screen for requesting access. I was recently given permissions on our account to access th...