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Our community includes Cisco experts to answer your questions about the Smart Net Total Care (SNTC) portal and CSP-Collector.
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Beginner

SNTC reports collector being at version 2.7, but collector says 2.7.4.1

Under Library -> Administration -> All Collectors one of our collector version is set to 2.7, but when I look at my collector under Software Updates, it reports 2.7.4.1 being the latest installed version.

Another confusing thing... In "Help -> About", the screen only shows Cisco CSP Collector 2.7, I have to dig into View versions, to see a CSPC 2.7.4.1 reference.

Is everything ok?  Why SNTC does not report the latest patch/revision?

6 REPLIES 6
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Cisco Employee

Hey Steve, 

 

Do you have CLI admin shell access to the collector in question? If so can you send me a screenshot of the show version -d command?

 

Thanks, 

 

Taylor 

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admin# show version -d
Build-name : Collection Platform Software 2.7.4.2

Package-type : ServicePack
Version : sp-30.0.4-1.2-0-lnx64
Component : CSPC Base
Version : 2.7.4.2
Package-type : JeOS
Version : jeos-30.0.4-1.2-lnx64
Component : AdminShell
Version : 1.7
Component : LCM
Version : 1.7.1
Component : CASP
Version : 2.7.4.2
Component : ConcsoTgw
Version : 1.7.2
Component : Hardened CentOS
Version : 6.8 patch#0
admin#

 

Meanwhile... I've done the upgrade to 2.7.4.2. 

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Hey Steve,

Thank you for the output. In a private message can you confirm the collector ID the show command came from?

Thanks,

Taylor

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Sent.
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Hey Steve,

Thank you for confirming the collector ID. Please allow some time for me to research this issue today to see if there is we need to open a bug. I will update you later today with an action plan.

Thanks,

Taylor
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Hey Steve,


Can you send an upload from both of your collector's? I would like to parse through the transport file's after a recent upload is processed then compare the collector version within the TF to the installed version displayed in the SNTC portal.

Thanks,
Taylor
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