Our community includes Cisco experts to answer your questions about the Smart Net Total Care (SNTC) portal and CSP-Collector. Click the navigation links below to access materials for using our service and supported collectors.
I'm having issue with upload processing stuck. I'm using CSPC collector to collect and upload the data. First upload was successful but the second upload gets stuck. what information do you need to clear the lock at the back end.
I received information via private message. Having multiple uploads in a day slows down the process of successful upload and create such a situation. As a best practice, please make sure to have one upload per week and/or have next upload only when previous upload status is successful on portal. I am working with related production support team to ensure latest upload get successful and ignore remaining in Queue.
I have received two private test message. I would request you to open separate post/conversation for tracking purpose. Please send company name, collection id and inventory name, I will further investigate on your request.
I just installed a new 2.9 collector. During initial config, setting the DNS server kept failing so I continued anyway. Now I am in the admin shell and trying:admin# conf dns -a 192.168.10.4but it keeps failing with:execute % Error occured while executing...
Hi,The registration in the "smart net total care" was successful.We have received the email from cisco that you are reviewing our request, but we have not received another email from Cisco with the registration status.A TAC was opened, but it instructs to...
It looks like I few others have had the same issue recently. When I browse to services.cisco.com and login with my account, I am redirected to the splash screen for requesting access. I was recently given permissions on our account to access th...