cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
Announcements

Welcome to the Smart Net Total Care Community!

Our community includes Cisco experts to answer your questions about the Smart Net Total Care (SNTC) portal and CSP-Collector.
Click the navigation links below to access materials for using our service and supported collectors.

549
Views
0
Helpful
3
Replies
Highlighted
Beginner

Solarwinds NCM UserId is not valid

I've installed Solarwinds NCM, entered my credentials and keep getting the error message UserId is not valid.  I have verified my user is the delegated admin in SNTC and I copied and pasted the address exactly as it appeared in my Service Delegation email to become the Delegated Administrator.  Still no luck.

 

Help.

Everyone's tags (2)
1 ACCEPTED SOLUTION

Accepted Solutions
Highlighted
Beginner

Re: Solarwinds NCM UserId is not valid

Thanks for replying.  I couldn't find those files in the installed directory and thought it strange.  I did however find a NCMSAConnector.txt log file and after reading through it, I found this error.  

 

2018-07-11 14:26:51,506 [1] ERROR SolarWinds.CDS.Engine.CDSRequestMonitor - Unable to serialize trans state to xml:System.IO.DirectoryNotFoundException: Could not find a part of the path 'C:\Program Files (x86)\SolarWinds\NCMSAConnector\CdsRepository\trans.xml'.

 

To resolve this, I uninstalled and reinstalled the NCM Connector and now everything is working and my report is processing.

View solution in original post

3 REPLIES 3
Highlighted
Cisco Employee

Re: Solarwinds NCM UserId is not valid

Solarwinds is a 3rd party application, therefore not supported by Cisco.

 

However, we might be able to tell some things by looking at the logs.

If possible, please share privately the following log files:

 

reginfo.xml

trans.xml

 

Regards.

Highlighted
Beginner

Re: Solarwinds NCM UserId is not valid

Thanks for replying.  I couldn't find those files in the installed directory and thought it strange.  I did however find a NCMSAConnector.txt log file and after reading through it, I found this error.  

 

2018-07-11 14:26:51,506 [1] ERROR SolarWinds.CDS.Engine.CDSRequestMonitor - Unable to serialize trans state to xml:System.IO.DirectoryNotFoundException: Could not find a part of the path 'C:\Program Files (x86)\SolarWinds\NCMSAConnector\CdsRepository\trans.xml'.

 

To resolve this, I uninstalled and reinstalled the NCM Connector and now everything is working and my report is processing.

View solution in original post

Highlighted
Cisco Employee

Re: Solarwinds NCM UserId is not valid

Cool,

This post might be useful to future customers running into the same issue!
CreatePlease to create content
Right-rail
Navigation
Be sure to bookmark these support pages and use them in the future to find all the self-help information.
Helpful Links