sp-30.0.4-2-0-lnx64 Apply in progress

[bmcminn]

This upgrade patch is stuck in prgress. for over a week. How to stop and restart?

Version Number : sp-30.0.4-2-0-lnx64
Status : Apply-in-progress
Start Time : Jul/24/2018 12:59:17
End Time : -

[Supriya Patel · Accepted solution]

Hi User,

Please look for 'Apply-in-progress Hunged' on page 5 on below guide. Please do let me know if any question.

https://www.cisco.com/c/dam/en/us/support/docs/cloud-systems-management/common-services-platform-collector-cspc/CSPC_Troubleshooting_Guide.pdf

Thanks,

Supriya

[bmcminn]

My collector does not have a “collectorlogin” account.  I can only login as Admin and then su is not a command available.

Is there something else I can try?

[Supriya Patel]

Hi user,

Please enable login user 'collectorlogin' and 'root' using below document.

https://www.cisco.com/c/dam/en/us/support/docs/cloud-systems-management/common-services-platform-collector-cspc/Configure-CSPC-Appliance-via-CLI.pdf

Thanks,

supriya

[bmcminn]

supriya

Thank you for the responses.  I was able to end the hung apply job and then reapply successfully.

It would be helpful  to have more detail instructions on how to upload and run the UPDateDBscript.sh script in the user guide you sent..

[Cheri Fairbrother]

Hi Beverly,

I'm happy to hear this was successful!

We appreciate the feedback on the documentation. I will have the troubleshooting guide carefully reviewed and updated.

Cheers,

Cheri