Stuck at "Account Setup in progress"

[JasonOBrienVPUSA]

I registered for the Smart Net total care portal 3 days ago.

Whenever I login I only see "Thanks for logging in, your account will be available within 24 hours. Check back later."

Is there something that can be done to resolve this?

Thanks

Jason

[Supriya Patel]

Hi Jason,

Could you please provide CCOID and EC name using private message method as shown in below link?

https://supportforums.cisco.com/blog/13237466/how-send-private-message-sntc-community

Thanks,
Supriya

[Supriya Patel]

Hi Jason,

Given CCOID is in Pending status as per our system. Which means user needs to accept term and condition which is sent to user in email during self-onboarding. In case if user have not received it, please click on below link and finish that steps.

http://tools.cisco.com/CDCEB

Please do let me know if you have any question.

Thanks,
Supriya

[renee_fenske1]

Hi there,

Could you please help me look into this for Customer ID: 3428672

They logged into CSAM and are showing as the DA, but still show "Account setup in progress" on the SNTC portal. 

They accepted T&C and used a valid Contract # and Serial Number.

Can we reset their setup/access?

[Supriya Patel]

Hi Customer,

Try below and if doesn't work, I would request you to open a separate post for easy use of post/thread.

Customer admin role for given user is ACTIVE and user should have access to portal. Please request user to clear cookie/cache and try in new browser. If issue persist, please initiate new post as mentioned.

Thanks,
Supriya