Successful upload but none processing

[PAUL PRINGLE]

I've uploaded a .csv file multiple times into SNTC and received successful messages (including the correct number of devices), but the portal still looks to be completely unpopulated.

[Jarrett Pomeroy]

Hello Paul,

Can you please share a screenshot of how the portal looks from your view?  If you like, you can also send it via a private message.

Thank you,

Jarrett

[PAUL PRINGLE]

I sent a PM with several screenshots.  Let me know if you need to see something else.

Thank you!

Paul

[Jarrett Pomeroy · Accepted solution]

Hello Paul,

Thank you for the provided screenshots.  The issue you are facing is due to a recent bug with our SNTC 4.0 release.  The bug ID details are available here. We hope to have the issue resolved soon for you. 

Please let me know if there are any questions.

Thank you,

Jarrett

[chetan.singhbisht@pb.com]

Hi Jarret,

I have uploaded some data to the portal through CSPC collector and the upload is completed but I am not seeing any graphical representation of it.

I mean nothing is showing up on the SNTC portal.

[Cheri Fairbrother]

Hello Chetan,

Please excuse the delayed response. For fastest assistance, we suggest starting a new discussion.  Our experts have better visibility to those.

As Jarrett noted for the original poster on this thread:

The issue you are facing is due to a recent bug with our SNTC 4.0 release.  The bug ID details are available here. We hope to have the issue resolved soon for you.

You may track this bug at the above link.

If you need assistance with another SNTC matter, please start a new discussion and our experts will be right with you.

Cheers,
Cheri