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Welcome to the Smart Net Total Care Community!

Our community includes Cisco experts to answer your questions about the Smart Net Total Care (SNTC) portal and CSP-Collector.
Click the navigation links below to access materials for using our service and supported collectors.

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serviciosbvs
Beginner

The CSP Collector fails

Hello, 

 

I have a problem. We can not enter the compiler because it has not been connected to the database (image is attached) and in turn has been corrected the error published by Cisco Security Services "Vulnerability of the static credential of the platform compiler common Cisco services. "

4 REPLIES 4
jofrumki
Cisco Employee

Do you have access to collectorlogin and root users on the CLI?

Hello good morning,
We have the root key but we still can not enter, with the user admin we throw the following error:
Root:
I await comments,
regards
Thank you

Hello good morning,
We have the root key but we still can not enter, with the user admin we throw the following error:


Root:


I await comments,
regards
Thank you

I was able to login with the user collectorlogin, please indicate how we can move forward.