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The owner of equipment discovered by CSPC is not de same in the CCW

Hello,

 

When I take the serial number of an equipment discovered by CSPC and put in the CCW I have the information that this equipment belongs to another client.
 
What is the procedure for correcting this issue?
 
Thanks!!!
 
- Jonildo
3 REPLIES 3
VIP Advisor

Re: The owner of equipment discovered by CSPC is not de same in the CCW

what is the deference, check the MAC Address of the device and IP and cross check from device.

 

BB
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Re: The owner of equipment discovered by CSPC is not de same in the CCW

Hi,

 

I can not see more details of equipment in CCW portal for compare. In CCW portal show that this equipment is other customer and other partner.

 

Best regards,

 

- Jonildo

 

 

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Cisco Employee

Re: The owner of equipment discovered by CSPC is not de same in the CCW

Hello Jonildo,

It might be the because of RMA moves and adds to the network that the contract details have not yet been updated. In that case the wrong company will be shown. 

As you are using CCW I would suggest you open a case with CCW and they might be able to help.explain.

Regards, Tim

 

 

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