The SmartNet Portal wasn't released to my customer

[Goshiro]

I helped my customer to install the CSPC on his server but I already register him on SmartNet portal but he cannot access. So I can't finish the installation because I couldn't get the Certificate.

[jofrumki]

Can you share the customer's CCO ID and company name in a private message please?

[jofrumki]

As mentioned in the private message, please have a Delegated Administrator nominated for this company and then have that individual assign user roles for the SNTC portal to access the certificate generation feature.
https://www.cisco.com/c/dam/en/us/applications/spptauth/sam-help-guide.pdf#viewadmin