Our community includes Cisco experts to answer your questions about the Smart Net Total Care (SNTC) portal and CSP-Collector. Click the navigation links below to access materials for using our service and supported collectors.
TotalCare Portal Link Leading to Cisco SmartAdvisor.
I have a strange issue where a customer, when trying to access the SNTC Portal, is being given the Cisco SmartAdvisor portal? I'm unsure of what this means, but we cannot access the SNTC Portal on this customer's account despite having CSAM Access to do so, and the customer having CSAM authority as well as a DA.
Any guidance would be appreciated. This is the page we are on when we try to go to the services.cisco.com portal. Cache has been cleared, etc. and a different browser has been trialed and tried.
We register a new collector from "services.cisco.com" and got the "Service Certificate File". "photo 1 & 2"Upload the "Service Certificate File" succeededAnd the CSPC initial installed and discovered some devices.But we can't upl...
Does anyone know how long it takes to add a new administrator to the Cisco Services Access Management tool, so that this administrator can start using the SNTC portal? I am the Delegated Administrator and have added a colleague in the Cisco...
Smart Net Total Care Comprehensive View will be Removed
Due to changes in architecture, the ability to set report preferences to “comprehensive view” will no longer be available in the Smart Net Total Care portal after April 5, 2019.
In the ...
Announcing Cisco Services API Availability!
The Smart Net Total Care Services APIs are now available to all customers and partners. The Customer, Alerts, and Inventory APIs are now in our production environment for you to use.
What’s available for ...