04-24-2019 09:38 AM
Hi,
The collect of CSPC for to devices CP-8845-K9 no can get the Serial Number by the MAC Address;
I tried import the device list for SNTC, but was unsuccessful the upload;
Could you help me with this case?
Thank's
Solved! Go to Solution.
04-25-2019 06:55 AM
Ah true. You are right. It won't be able to validate the serial numbers either because the records for validation don't exist in the Cisco DB.
04-24-2019 10:23 AM
04-24-2019 11:20 AM
Hi Justin,
Follow annex of screen shot of collect error relative to upload Processing, jointly with screen shot of CSV import error and the screen of file .csv;
Thank you for your help!
04-24-2019 01:00 PM
The callmanager doesn't supply serial numbers. SNTC will use the collected MAC Address to lookup the serial number in a Cisco Test database. The 8845s are generally not in that Test DB so that is why it cannot find a serial number.
04-25-2019 05:06 AM
Hi Chris,
Thank you 4 these informations;
What´s next steps to solution this issue?
Thank's
04-25-2019 05:47 AM
04-25-2019 06:10 AM
I did this process, but gave error in import of CSV, followe the error screen shot in annex;
04-25-2019 06:35 AM
Hi Chris,
The portal of SNTC allowed the import of file csv, but gave error on validation of MAC Address;
Follow error screen shot fo import;
Thank's
04-25-2019 06:55 AM
Ah true. You are right. It won't be able to validate the serial numbers either because the records for validation don't exist in the Cisco DB.
04-25-2019 08:19 AM
Okay Chris! Thank you very much for you help!
Let's go to control this Serial Number by the CCW-R;
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