UCS devices that are showing up in the SNTC portal under all equipment and Custom Inventory as not covered when they are really covered.

[beth.hein1]

They also don't show up at all under the Covered or Not Covered tabs in the SNTC portal, not sure why this is.

It looks like the issue may be that the PID in the SNTC portal is showing PID N20-C6508 but in the Cisco database, it's showing up as UCS-SP-INFRA-CHSS.

Is this a know issue and is there anyway to resolve it?

[Suchita Shewale]

Hello Beth,

Can you please share customer, inventory and serial numbers of devices that have the issue?

You may share this information via private message.

Regards,

Suchita

[beth.hein1]

How do i share via private message?

[Suchita Shewale]

You can hover over my username and select the Send Message option.

[Suchita Shewale]

You can hover over my username and select Send Message option