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Michael Percival
Beginner

Unable to Access Portal

Hello,

Prior to January 1st, I was able to login to the Smartnet Total Care Portal.  I tried today, and I get the following error:

Sorry, the service CAEntitlement:SSUE:Services:SNTC is not available to you.

My Smartnet contracts are not expired.  The URL I am going to is https://tools.cisco.com/smartservices/NextGen/#/CAEntitlement:SSUE:Services:SNTC

Any help would be appreciated.

Thanks,

Mike

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npicard
Cisco Employee

Hello Mike,

We had an outage this morning and the issue is resolved now. Can you kindly clear your browser cache and try to login in again using the same URL https://tools.cisco.com/smartservices/

Thanks!

View solution in original post

2 REPLIES 2
npicard
Cisco Employee

Hello Mike,

We had an outage this morning and the issue is resolved now. Can you kindly clear your browser cache and try to login in again using the same URL https://tools.cisco.com/smartservices/

Thanks!

Yes, it works now.  Thank you.

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