Our community includes Cisco experts to answer your questions about the Smart Net Total Care (SNTC) portal and CSP-Collector. Click the navigation links below to access materials for using our service and supported collectors.
I am setup as a customer administrator in the Cisco Services Access Management portal (as well as a company administrator), and I am still receiving the "You do not currently have access to Smart Services Connection. You must be entitled to at least one Smart Services contract to request access."
I have a few contracts with varying levels of services. Most of them have SNTC, but I am not sure if they are eligible. My director does have access to the portal, so if it is just a contract missing, that is fine and I can go ahead and add the contract, but I guess the problem is I don't know which contract I need to add.
Smart Net Total Care Comprehensive View will be Removed
Due to changes in architecture, the ability to set report preferences to “comprehensive view” will no longer be available in the Smart Net Total Care portal after April 5, 2019.
In the ...
Announcing Cisco Services API Availability!
The Smart Net Total Care Services APIs are now available to all customers and partners. The Customer, Alerts, and Inventory APIs are now in our production environment for you to use.
What’s available for ...
If you experience the below Sign On Error when accessing CSAM, SNTC portal or other Cisco sites, please reach out to firstname.lastname@example.org with:
details of the error, i.e., url(s) being accessed
your CCO ID
A key partner tired to register for portal access for themselves network and they need to be familiar with the onboarding and adoption progress before they support the customers. But the access was failed, please support to grant access to the p...