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Welcome to the Smart Net Total Care Community!

Our community includes Cisco experts to answer your questions about the Smart Net Total Care (SNTC) portal and CSP-Collector.
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clee2
Beginner

Unable to access Smart Net Total Care Portal

Hi,

 

How are you?

 

After registering to the Smart Net Total Care Portal, and receiving the email saying it's ready, still getting I don't have access to the portal.  If I try to register again, it says it appears I already have access to the portal, and redirects me to services.cisco.com which brings me to the same page saying no access.

 

The request was put in 48+ hours ago.

 

Please advice.

 

Thanks!

Ching

1 ACCEPTED SOLUTION

Accepted Solutions
kaptanej
Cisco Employee

Hi Ching ,

 

Hope you are doing well!

Please provide us with the details below on PM so we can look into the issue;
CCO ID:
Party ID:
Contract no:
Company name:

Thanks & regards,

Kapil Taneja 

View solution in original post

2 REPLIES 2
kaptanej
Cisco Employee

Hi Ching ,

 

Hope you are doing well!

Please provide us with the details below on PM so we can look into the issue;
CCO ID:
Party ID:
Contract no:
Company name:

Thanks & regards,

Kapil Taneja 

View solution in original post

Hi Ching , 

 

As we have looked in your issue , we have successfully pushed the user into the SNTC portal.

The user is well listed as the Customer Admin on the SNTC Portal .

 

Please let us know if you need any further assistance on the issue .

 

Regards,

Kapil Taneja