10-18-2019 03:58 AM
Hello,
we are trying to install and configure the CSPC, we are able to entitle the server but the automatic upload fails with a generic internal server error, and in there's no menu or view to manual upload the collection via web.
I suppose something wrong with the configuration or on the association of the SNTC with our account.
Can someone explain where start to check?
The server is registered and I can see the version on the portal services.cisco.com, version 2.8.1.6.
Thanks,
Solved! Go to Solution.
10-18-2019 01:04 PM - edited 10-18-2019 01:08 PM
Thank you in looking at the logs the more specific error found is -->
[className=com.cisco.ca.csp.conn.gateway.tailend.core.command.SendFileCommandHTTPS][methodName=uploadFileILB][lineNumber=625][isRemote=false]: message: Send File failed,http status code:404
Please at the root Prompt do the following and let me know
Via SSH Login to collector as user collectorlogin and then use command below to connect as root (cannot connect directly)
# su root
and then the following commands :
# sed -i ':a;N;$!ba;s/file/#file/1' /opt/ConcsoTgw/tail-end-gateway-decoupled/bin/run.sh
# sed -i 's/nettools-upload.cisco.com/72.163.7.113/g' /opt/ConcsoTgw/tail-end-gateway-decoupled/conf/csof_config.xml
# service concsotgw restart
# service cspc restart
Once they are done try the collection profile/upload again
REF : https://bst.cloudapps.cisco.com/bugsearch/bug/CSCvo43779
10-18-2019 10:25 AM
You mentioned you are unable to "collect" did the collection profile failed or just the upload module of it?
OK for troubleshooting please do the following :
We will need to connect via ssh to the user collectorlogin and then su to root
if you only have access to the admin cli user you can activate and generate the passwords with the commands below
If you do have have that access connect via SSH using the admin user and its passwords ad do the following :
admin# pwdreset collectorlogin 90
and
admin# pwdreset root 90
If you already have access to collectorlogin and root access do the following
Connect to the user via ssh collectorlogin then su to root as shown below
$ su root
and then send me the output of the following commands on a private message.
# tail -100 /opt/ConcsoTgw/tail-end-gateway-decoupled/bin/CONN_TEG_LOGS/tail-end-gateway.log
# openssl s_client -showcerts -connect concsoweb-prd.cisco.com:443
# tail -100 /opt/ConcsoTgw/tail-end-gateway-decoupled/bin/nohup.out
# wget https://72.163.7.113/HeadEndWebAppServlet/ --no-check-certificate
10-18-2019 12:49 PM
Thanks for your support.
From my understanding, the issue could be on the upload module.
I'm sending the log by private message.
Thanks
10-18-2019 01:04 PM - edited 10-18-2019 01:08 PM
Thank you in looking at the logs the more specific error found is -->
[className=com.cisco.ca.csp.conn.gateway.tailend.core.command.SendFileCommandHTTPS][methodName=uploadFileILB][lineNumber=625][isRemote=false]: message: Send File failed,http status code:404
Please at the root Prompt do the following and let me know
Via SSH Login to collector as user collectorlogin and then use command below to connect as root (cannot connect directly)
# su root
and then the following commands :
# sed -i ':a;N;$!ba;s/file/#file/1' /opt/ConcsoTgw/tail-end-gateway-decoupled/bin/run.sh
# sed -i 's/nettools-upload.cisco.com/72.163.7.113/g' /opt/ConcsoTgw/tail-end-gateway-decoupled/conf/csof_config.xml
# service concsotgw restart
# service cspc restart
Once they are done try the collection profile/upload again
REF : https://bst.cloudapps.cisco.com/bugsearch/bug/CSCvo43779
10-19-2019 03:29 AM
10-19-2019 06:09 AM
10-21-2019 01:04 AM
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