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Welcome to the Smart Net Total Care Community!

Our community includes Cisco experts to answer your questions about the Smart Net Total Care (SNTC) portal and CSP-Collector.
Click the navigation links below to access materials for using our service and supported collectors.

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asgerbjarke
Beginner

Unable to delete collectors, customers and old devices

I am unable to delete a collector from the Smart Care dashboard, see attached screenshot.

 

How do I delete customers and old devices from the dashboard?

7 REPLIES 7
agkher
Cisco Employee

Hi,

 

Please DM me the following details for deletion of the entitlement 

Company Name-

Collector ID-

Party ID-

Inventory Name-

 

You can remove the customers from the SNTC portal using the CSAM tool.
Please let me know the CCO ID of the customers you want to be removed.

 

As for the old devices, the devices that are there on the SNTC portal, cannot be deleted from the portal as they are there as history.

 

Thanks,

Agrim

Thank you.

 

So it is completely impossible to delete devices from the inventory?

Hi,

 

We cannot delete devices from an inventory.

But we can delete the whole inventory instead.

 

Thanks,

Agrim

That could be great!

 

That is exactly what I'm interested in.

I'm interested in deleting every inventory in Smart Care dashboard.

Hi,

 

Please dm me the following details-

 

Company Name-

Appliance ID-

Party ID-

 

Thanks,

Agrim

agkher
Cisco Employee

Hi,

 

Sharing the steps for inventory deletion-

1. Go to the SNTC portal
2. Click on inventory Deletion under Administration.
3. Select the inventory you want to delete.
4. Delete the required inventory under Actions

 

Thanks,

Agrim

Hi,

 

I am unable to find inventory deletion, see attached screenshot.

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