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Unable to download software for SNTC covered device

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Tori_Ok.
Level 1
Level 1

‎02-15-2019 07:43 AM

I  have purchased a 3504 WLC including Full Support and the contract number is associated to my profile. However, when I try to download the software via Cisco software download, it appears I need additional entitlement. The contract was associated to my account 2 days ago. Is this normal?

1 person had this problem
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Tori_Ok.
Level 1
Level 1
In response to Tori_Ok.

‎02-19-2019 08:43 AM

Issue now resolved by Customer Support.

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3 Replies 3

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tnewell
Cisco Employee
Cisco Employee

‎02-15-2019 10:52 AM

Hello - would you please private message me with the contract number? 

Thanks, 

Teresa

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Tori_Ok.
Level 1
Level 1
In response to tnewell

‎02-15-2019 12:21 PM

Thanks for responding. I emailed you.

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Tori_Ok.
Level 1
Level 1
In response to Tori_Ok.

‎02-19-2019 08:43 AM

Issue now resolved by Customer Support.

0 Helpful
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