Unable to download software for SNTC covered device

[Tori_Ok.]

I  have purchased a 3504 WLC including Full Support and the contract number is associated to my profile. However, when I try to download the software via Cisco software download, it appears I need additional entitlement. The contract was associated to my account 2 days ago. Is this normal?

[tnewell]

Hello - would you please private message me with the contract number? 

Thanks, 

Teresa

[Tori_Ok.]

Thanks for responding. I emailed you.

[Tori_Ok. · Accepted solution]

Issue now resolved by Customer Support.