cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
Announcements

Welcome to the Smart Net Total Care Community!

Our community includes Cisco experts to answer your questions about the Smart Net Total Care (SNTC) portal and CSP-Collector.
Click the navigation links below to access materials for using our service and supported collectors.

4208
Views
0
Helpful
2
Replies
NT_01
Beginner

Unable to install Collector on Vmware using OVA file

Hello. I am attempting to install the latest ova file (Collector-2.8.1.4-B-04.ova) on our Vmware Vcenter Server 6 installation.

 

Each time I receive the error "Failed to deploy OVF package. ThrowableProxy.cause A general system error occurred: Transfer failed: The OVF descriptor is not available."

 

I have downloaded the OVA file multiple times to ensure it is not corrupted but get the same error.

 

Can anyone help me get around this issue?

 

Thank-you

Fred

1 ACCEPTED SOLUTION

Accepted Solutions

Hello Ye,

 

Thanks for your reply. I was able to fix the issue eventually - it turned out being a certificate issue with my browser. I had to download the cert package from Vcenter and then I was able to spin up the VM.

 

Fred

View solution in original post

2 REPLIES 2
Ye Liang
Cisco Employee

Hello Fred,

 

Have you tried using different browsers or deploying on a specific VM host? I've read about this issue with various OVF deployments and it is usually a VCenter problem.

 

Thanks,

Ye

Hello Ye,

 

Thanks for your reply. I was able to fix the issue eventually - it turned out being a certificate issue with my browser. I had to download the cert package from Vcenter and then I was able to spin up the VM.

 

Fred

View solution in original post

Right-rail
Navigation
Be sure to bookmark these support pages and use them in the future to find all the self-help information.
Helpful Links