Unable to login to portal after setting permissions

[mgrigs]

I was recently granted SNTC customer admin and customer user access by my account admin.  I should have at least one SNTC contract associated with my account as well.  However, when I try to login to https://services.cisco.com, I keep getting redirected to the onboarding page.  If I try to register for the portal, it tells me I already have access and then redirects me to the same onboarding page.  I was granted access a couple of weeks ago but there has been no change in my access.  How can I resolve this?

[dbourai]

Hello,

I have acknowledged this post. Could you please provide me with the following details over the PM -

CCO ID - 

PARTY ID - 

COMPANY NAME - 

CONTRACT NUMBER - 

Thanks and regards, 

Devashish Bourai. 

[dbourai · Accepted solution]

Hello,

Following is the resolution for the issue/post -

After verifying all the details over the PM, the customer was enabled as Customer Admin.
Pushed a Manual Sync for the user.

The customer is now visible on the SNTC portal.

Thanks & regards,
Devashish Bourai.

[mgrigs]

I am able to login now.  Thanks for the quick reply!

[AnilKumar95946]

Hi I am Also facing the same issue as described. Administrator has already approved and i got the email about the access but still getting redirected. Please support.   

[gausing5]

Hi Anil,

Could you please share the name of the company and contract number?

Regards,

Gaurav Singh

[AnilKumar95946]

Hi Gaurav,

I have reverted on your query via PM. Please check and revert.

[mgrigs]

Hi - I have another user at my company who is now having the same issue.  Could someone help me get this account fixed?  I can DM contract details, etc.  Thanks!

[dbourai]

Hello,

I have acknowledged this post. 

Please share your details over the PM.

CCO ID-
Party ID-
Company Name-
Contract No.-

Thanks & regards,
Devashish Bourai.

[dbourai]

Hello,

Following is the resolution for the issue/post -

After verifying all the details over the PM, the customer was enabled as Customer Admin.
Pushed a Manual Sync for the user.

The customer is now visible on the SNTC portal.

Thanks & regards,
Devashish Bourai.