11-07-2017 08:39 AM - edited 03-12-2019 07:33 AM
I have had a customer try to grant us CBR access as we own the majority of their Smartnet contracts. I have screenshots from the customer. Should i share on this thread or in private message?
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11-20-2017 10:56 AM
Dear User,
Apologies for the delay. I just received update that CSAM issue has been resolved, and customer DA should now be able to select and assign CBR role.
Please give it a try and let me know in case of any issue further.
Regards,
Suchita
11-07-2017 08:46 AM
Dear User,
Please send the details of Customer DA CCO ID and CBR User CCO ID via private message.
It would be helpful if you can also share the contract# of service contract that's between partner company and customer company.
Regards,
Suchita
11-07-2017 11:06 AM
Hi There,
Thank you for sharing the details via private message.
There appears to be issue with CSAM tool, I am working with the team internally to resolve the same.
I will keep you posted with the updates.
Regards,
Suchita
11-08-2017 09:00 AM
Hi Suchita -- When do you expect an update? I was also walking another customer through how to grant internal user access to members of their team and encountered other errors.
11-09-2017 06:31 AM
Hi There,
CSAM Team is still investigating the issue, unfortunately there is no ETA available at the moment.
I will keep you posted as soon as further progress is made.
Apologies for the inconvenience.
Regards,
Suchita
11-20-2017 10:56 AM
Dear User,
Apologies for the delay. I just received update that CSAM issue has been resolved, and customer DA should now be able to select and assign CBR role.
Please give it a try and let me know in case of any issue further.
Regards,
Suchita
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