Unable to receive CBR access

[casey_biggs8]

I have had a customer try to grant us CBR access as we own the majority of their Smartnet contracts. I have screenshots from the customer. Should i share on this thread or in private message? 

[Suchita Shewale]

Dear User,

Please send the details of Customer DA CCO ID and  CBR User CCO ID via private message.

It would be helpful if you can also share the contract# of service contract that's between partner company and customer company.

Regards,

Suchita

[Suchita Shewale]

Hi There,

Thank you for sharing the details via private message.

There appears to be issue with CSAM tool, I am working with the team internally to resolve the same.

I will keep you posted with the updates.

Regards,

Suchita

[Smartnet]

Hi Suchita -- When do you expect an update? I was also walking another customer through how to grant internal user access to members of their team and encountered other errors. 

[Suchita Shewale]

Hi There,

CSAM Team is still investigating the issue, unfortunately there is no ETA available at the moment.

I will keep you posted as soon as further progress is made.

Apologies for the inconvenience.

Regards,

Suchita

[Suchita Shewale · Accepted solution]

Dear User,

Apologies for the delay. I just received update that CSAM issue has been resolved, and customer DA should now be able to select and assign CBR role.

Please give it a try and let me know in case of any issue further.

Regards,

Suchita