Unable to successfully pull any reports for a specific customer

[Smartnet]

Hi there,

I have a customer that we're helping to manage their Smartnet through the Total Care Portal. None of the ad-hoc reports are able to be pulled. Anything sent to the My Reports section it says failure.

Please help.

[taywelch]

Hello, 

I have sent you a private message requesting proprietary information that will help me troubleshoot the offline report's. Please reply to my message with the necessary information. 

Thanks, 

Taylor 

[taywelch · Accepted solution]

Hello,

There was a hot fixed last night pushed into production. Can you try to pull the reports from the Smart Net Total care portal and let me know if they are working now?

Thanks,

Taylor