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Beginner

Unable to successfully pull any reports for a specific customer

Hi there,

 

I have a customer that we're helping to manage their Smartnet through the Total Care Portal. None of the ad-hoc reports are able to be pulled. Anything sent to the My Reports section it says failure.

 

Please help.

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Cisco Employee

Hello,

There was a hot fixed last night pushed into production. Can you try to pull the reports from the Smart Net Total care portal and let me know if they are working now?

Thanks,

Taylor

View solution in original post

2 REPLIES 2
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Cisco Employee

Hello, 

 

I have sent you a private message requesting proprietary information that will help me troubleshoot the offline report's. Please reply to my message with the necessary information. 

 

Thanks, 

 

Taylor 

Highlighted
Cisco Employee

Hello,

There was a hot fixed last night pushed into production. Can you try to pull the reports from the Smart Net Total care portal and let me know if they are working now?

Thanks,

Taylor

View solution in original post

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