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Welcome to the Smart Net Total Care Community!

Our community includes Cisco experts to answer your questions about the Smart Net Total Care (SNTC) portal and CSP-Collector.
Click the navigation links below to access materials for using our service and supported collectors.

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unable to update SmartNet patch from 2.8.1.4 to 2.8.1.8

HI, Just trying to upgrade the CSPC collector from 2.8.1.4 to 2.8.1.8 but after initiated status, it then just refreshed and the status is back to Not scheduled. Any ideas on how to fix this issue?

5 REPLIES 5
yasir.shaikh1
Beginner

Hi

did you manage to upgrade, if yes, please share. Its is failing for me also.

Hi yasir.shaikh1,
The problem was I putted an extra comma at the end of the end of the .cvs header.
When I suppressed this comma it worked.
Regards
Céline

thanks manual upgrade works for me, but it took a while to complete 

 

Hi,

 

the issue still not resolved. now getting this error. please see screenshot..

 

Always is best to open separate post.

 

open another post and put the error message on title.