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Beginner

Unable to Upload & Unable to Update from CSP-C.

Hi everyone,

I have an issue where the customer is trying to Collect but they are being greeted with the error below.

 

asdfasdfasdfadsfadsfasdfasdfadsf.png

 

In addition, they are also having an issue where they cannot update their Collector through the Software updater in the Collector itself as they are being given this output despite continually logging in with a fresh CCOID Login to the Server Connection. (The Server Connection login is confirmed to be successful at least.)

 

asdfadsfdfas.png

 

Any advice on how to proceed? Thank you!

Everyone's tags (3)
1 ACCEPTED SOLUTION

Accepted Solutions
Cisco Employee

Re: Unable to Upload & Unable to Update from CSP-C.

These are 2 different distinct problems :

 

FIRST PROBLEM: https://bst.cloudapps.cisco.com/bugsearch/bug/CSCvg80140

 

Please request customer to connect to the user collectorlogin then su to root and execute the following commands

From root run the following commands in order:

sed -i ':a;N;$!ba;s/file/#file/1' /opt/ConcsoTgw/tail-end-gateway-decoupled/bin/run.sh

sed -i 's/nettools-upload.cisco.com/72.163.7.113/g' /opt/ConcsoTgw/tail-end-gateway-decoupled/conf/csof_config.xml

service concsotgw restart

After the above commands run, try running an upload again and see if has same error message., if still not working send me the output of the commands below in Private

# tail -100 /opt/ConcsoTgw/tail-end-gateway-decoupled/bin/CONN_TEG_LOGS/tail-end-gateway.log

# openssl s_client -showcerts -connect concsoweb-prd.cisco.com:443

# tail -100 /opt/ConcsoTgw/tail-end-gateway-decoupled/bin/nohup.out

# wget https://72.163.7.113/HeadEndWebAppServlet/ --no-check-certificate

 

SECOND PROBLEM.

We are finding that there may be some global connectivity issues with the www.cisco.com servers which is required for the access.  We still be investigating the problem but at present we do not have a root cause and/or solution

The priority bug https://bst.cloudapps.cisco.com/bugsearch/bug/CSCvr54360

If there is an upgrade available and it is necessary to upgrade , until it is resolved it must be done manually.

 

View solution in original post

5 REPLIES 5
Cisco Employee

Re: Unable to Upload & Unable to Update from CSP-C.

These are 2 different distinct problems :

 

FIRST PROBLEM: https://bst.cloudapps.cisco.com/bugsearch/bug/CSCvg80140

 

Please request customer to connect to the user collectorlogin then su to root and execute the following commands

From root run the following commands in order:

sed -i ':a;N;$!ba;s/file/#file/1' /opt/ConcsoTgw/tail-end-gateway-decoupled/bin/run.sh

sed -i 's/nettools-upload.cisco.com/72.163.7.113/g' /opt/ConcsoTgw/tail-end-gateway-decoupled/conf/csof_config.xml

service concsotgw restart

After the above commands run, try running an upload again and see if has same error message., if still not working send me the output of the commands below in Private

# tail -100 /opt/ConcsoTgw/tail-end-gateway-decoupled/bin/CONN_TEG_LOGS/tail-end-gateway.log

# openssl s_client -showcerts -connect concsoweb-prd.cisco.com:443

# tail -100 /opt/ConcsoTgw/tail-end-gateway-decoupled/bin/nohup.out

# wget https://72.163.7.113/HeadEndWebAppServlet/ --no-check-certificate

 

SECOND PROBLEM.

We are finding that there may be some global connectivity issues with the www.cisco.com servers which is required for the access.  We still be investigating the problem but at present we do not have a root cause and/or solution

The priority bug https://bst.cloudapps.cisco.com/bugsearch/bug/CSCvr54360

If there is an upgrade available and it is necessary to upgrade , until it is resolved it must be done manually.

 

View solution in original post

Beginner

Re: Unable to Upload & Unable to Update from CSP-C.

The root run commands were what resolved this for the customer. Thank you.
Highlighted
Beginner

Re: Unable to Upload & Unable to Update from CSP-C.

This resolved our issue. Thank you!

Beginner

Re: Unable to Upload & Unable to Update from CSP-C.

i am having the same issue. Above did not resolve this.

Cisco Employee

Re: Unable to Upload

Can you please create a new community post with details about your issue.

Thanks!
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