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I'm trying to update my CSCP from version 2.6.1 to 2.7.4. The documentation says that I can do that from the CLI. I follow the steps but when I put the command "download sp-30.0.4-0-0-lnx64" he tells me that I have to enable the connection to the update server with he command "conf server enable", when i put that command it ask me for my CCO Id. I put my credencials but it says that the credencials are incorrect.
I tested by login into my cisco accound and it was succesfull.
Hello, There has been an issue found on older CSPC images where the static route in /etc/hosts for 220.127.116.11 www.cisco.com needs to be removed. Can you please see if you can remove this entry from the /etc/hosts file and confirm their DNS settings can resolve the new IP for www.cisco.com? After that, you can try to use the conf serv enable command again. Thank you, Jarrett
Dear all.If I open the "Sioftware Update" Tab in my collector I get an "http status 404 - not found"In Administration -> Miscellaneous -> Manage Add-on Process I see status "Process has exited"I try to start the process but it is not starting.I did ...
Hi guys. Our customer is trying to access its Smart Portal for the first time (services.cisco.com) in order to register a collector, but the page "jump" to another page (attached). He tried to use another browser without success. Do you have an idea ...
Does anyone know how long it takes to add a new administrator to the Cisco Services Access Management tool, so that this administrator can start using the SNTC portal? I am the Delegated Administrator and have added a colleague in the Cisco...
Smart Net Total Care Comprehensive View will be Removed
Due to changes in architecture, the ability to set report preferences to “comprehensive view” will no longer be available in the Smart Net Total Care portal after April 5, 2019.
In the ...