Update Customer Name on SNTC Portal

[cgoya]

Whoever created our SNTC portal access totally got our company organization name wrong let alone assigning admin roles to the wrong person.  We would like to update to the correct company name for our company in SNTC portal.  We were advised to post on this forum by a Cisco SNTC support staff which will generate a support TAC case which I highly doubt and goes opposite of traditionally open a Cisco TAC case.

Please help!

[Supriya Patel]

Hi Calvin,

Please private message me correct company name as well wrong company name on the portal that you are referring and user id of the person who is associated with wrong company.

Thanks,
Supriya

[cgoya]

Supriya,

Yes, the Company names and address are wrong.  Not sure how this happened.

Correct Company Name

Ora***

Not Sure Where This Name or Address Came From

OCD

***.

Please call me if you have any questions.

Calvin Goya

Ph# 71***

*** - personally identifiable information has been masked to protect privacy.  In the future, please provide this information using our private message option.

[Supriya Patel]

Hi Calvin,

I had private message you on what will be our next steps. I will update you progress once available from our end. Please allow some time before I update you.

Thanks,

Supriya