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Welcome to the Smart Net Total Care Community!

Our community includes Cisco experts to answer your questions about the Smart Net Total Care (SNTC) portal and CSP-Collector.
Click the navigation links below to access materials for using our service and supported collectors.

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Beginner

Update on Collector software download?

Any news on when the collector will be available to download again?  

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Cisco Employee

Re: Update on Collector software download?

Please see our official announcement for information on the availability of the CSPC software. 

https://community.cisco.com/t5/smart-services-documents/cspc-root-password-update/ta-p/3859506?attachment-id=169832

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Beginner

Re: Update on Collector software download?

I’m fully aware of the issue that precluded taking down the OVA, I was trying to get an update on when it will be up again. 

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Beginner

Re: Update on Collector software download?

Hi

 

It appears the downloads are now available again from Cisco.

 

Regards

Chris

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Beginner

Re: Update on Collector software download?

ISO only no OVA template

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Beginner

Re: Update on Collector software download?

Correct and don't think the upgrades via the update tab in the collector are working correctly either. Going to try a manual upgrade later via the available patch download

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Beginner

Re: Update on Collector software download?

Hi,

 

The OVA file is now available from Cisco downloads,

 

Regards

Chris

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