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To clarify, using the built-in back up via FTP or SFTP will fail due to the requirement that the restore has to have the same CSPC version as the backup. I think what you meant to say was to take backups of the SNMP credentials, managed devices, and any custom discovery jobs in order to import them to a new OVA.
However, the best approach is to review the logs to better understand what went wrong initially so we can avoid these issues and redeploying in the future.
Please send the logs from the following locations;
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