10-22-2018 07:10 AM
What logs would I need to provide for troubleshooting the upgrade to 2.8? Auto updates are already enabled in the collector however it is not completing.
10-22-2018 12:10 PM
10-22-2018 01:52 PM
i believe we have hard time to upgrade from 2.7.3 to 2.8
rather suggest to take back up and build new OVA with 2.8 and restore the backup.
10-22-2018 02:09 PM
10-22-2018 02:24 PM
yes you rightly said, i had 4 or 5 webex calls with cisco, and not able to resolve bottom of the issue.
Not that i am complaining about that, but its easy to build new and restore jobs and settings.
10-23-2018 12:33 PM
Can you send more specific instructions on how to access these logs? Does it need to be on the collectorlogin level?
10-23-2018 12:40 PM
you need to access SSH to box to view that logs
or you can use winscp - connect to smart collector
go to that folder mentioned by cisco.
/opt/LCM/logs/install
/opt/LCM/logs/apply
Download locally and attach to this ticket or you can open a ticket with TAC
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