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Upgrade from CSPC 2.7.3.2 to 2.7.4.3 stuck in downloading

astergiou
Level 1
Level 1

Hello

I am trying to update my CSPC collector from 2.7.3.2 to 2.7.4.3 without success.

Download stuck at downloading for many days.

 

Capture2.JPG

1 Accepted Solution

Accepted Solutions

I have sent you a private with the next steps to complete the collector upgrade manually,

Thanks,

View solution in original post

5 Replies 5

taywelch
Cisco Employee
Cisco Employee
Hello,

Can you log into the CLI with the collectorlogin account and run the following commands:


tailf /opt/LCM/logs/install
tailf /opt/LCM/logs/apply

Please post the output of the following commands so that I can assist you further.

Kind regards,

Taylor

As I see it downloads the files but never applies them

 

[root@cspc logs]# tail -f install
Dload Upload Total Spent Left Speed
2 50 1630M 50 80.6M 80.9M 0 0 175k 0 0: 0 0 175k 0 0:15:36 0:0733:00 0:07:52 0:25:08 184k:50 0:07M 75 120M 0 0 175k 0 0:15:35 0:11:45 0:03:50 178k 35 339M 35 121M 0 0 176k 0 0:32:48 0:11:47 1 413M 0 0 175k 0 0:15:38 0:14:00 0:01:38 180k28 770M 18 145M :45 0:14:02 0:18:43 146k 0 0 176k 0 4134 6 M 03 3 9 M 0 4 3 1 7164k6 M 00 1 : 104 : 1 81 7 60k: 1 4 : 0 7 0 1 :00:03:21:14 5 18 10k:14:06 0:18:3 43 339M 43 146M 0 0 176k 0 0:32:45 0:14:09 0:18:36 178k19 770M 19 147M 0 0 176k 0 1:14:18 0 4 39 0 1 4166M0 M 09 0 1 04 5 M 1 7 6 k0 0 0 107:53k2 : 4 5 00 : 104::1150: 3 80 : 108::1345: 0 81 8 10k:0115 4:1639M8 0 :01 47 :7 0 9 00 0 : 0117:M62k 9 1 17 96 k0 1 0:32:45 4 07:M1 4 :1 1 0 0 :1 8 : 3 40 177k 176k 4930 313690MM 4930 114475MM 00 00 17167k5 k 0 0 0 :03:21:54:43 8 0 :01:41:144: 1 20 : 10: 20 77 0M4 6 2 0 13539M9 M 0 40 6 1 761k 5 8 M 0 1 :104: 16 0: 15 :109 0 :5 8:1577 618k3k 0 0:32:43 0100 160M 100 160M 0 0 175k 0 0:15:37 0:15:37 --:--:-- 179k8k
47 339M 47 162M 0 0 177k 0 0:32:43 0:15:39 0:17:04 176k
ASD-DOWNLOAD: Removing temporary files...
339M 3 748 2 657M7 0 M 304 2 6 50M 1 7 7k0 00 0 :3 217:73k8 0 :2 5: 31 00: 07 :10:71 4 :11428 k 0:256 38 3 770M 3 93M8 2 9826M 2 903 M 0 0 1 7 7 k 0 107 8 k1 : 14 : 0 2 0 0: 208::0382 :3 20 :4 50::5248 : 01 941 3309 M 7 7 09M1 34008M 300 8 M 0 0 1 7 8 k0 1 7 70k 0 : 3 2 :03 0 1 :01:42:90:13 5 0 :02:90:23:65 100 339M 100 339M 0 0 178k 0 0:32:27 0:32:27 --:--:-- 184kk4:12 181k

ASD-DOWNLOAD: Removing temporary files...
100 770M 100 770M 0 0 178k 0 1:13:43 1:13:43 --:--:-- 181k

ASD-DOWNLOAD: Removing temporary files...

 

[root@cspc ~]# ls -lah /opt/LCM/tmp/downloads/
total 1.3G
drwxr-x---. 2 casuser casusers 4.0K Sep 2 23:40 .
drwxr-xr-x. 3 casuser casusers 4.0K Mar 28 10:18 ..
-rw-r--r--. 1 root root 771M Sep 3 00:53 jeos-30.0.4-3-lnx64.zip
-rw-r--r--. 1 root root 340M Sep 3 00:12 sp-30.0.4-0-0-lnx64.zip
-rw-r--r--. 1 root root 161M Sep 2 23:55 sp-30.0.4-3-0-lnx64.zip
[root@cspc ~]#

 

admin# show download progress
Package Name Package Status Downloaded Percentage
-----------------------------------------------------------------------------
sp-30.0.4-0-0-lnx64 Downloading 0
sp-30.0.4-1-0-lnx64 Downloading 0
sp-30.0.4-2-0-lnx64 Downloading 0
jeos-30.0.4-3-lnx64 Downloading 0
sp-30.0.4-3-0-lnx64 Downloading 0

 

admin# apply sp-30.0.4-3-0-lnx64
Do you want to continue [y|n]? y

sp-30.0.4-3-0-lnx64 is currently not available.

I started update with following commands

 

admin# about

Cisco Smart Services Appliance

Version :
ServicePack : sp-30.0.3-2-0-lnx64
JeOS : jeos-30.0.3-2-lnx64

Copyright (C) Cisco Systems Inc.

admin# check update

Patch versions
------------------------------------------------------
Version Number: sp-30.0.4-3-0-lnx64
Description: Collector patch to upgrade to CSPC 2.7.4.3
Required Versions: sp-30.0.4-0-0-lnx64
Optimal JeOS: jeos-30.0.4-3-lnx64
Reboot Needed: Yes
Restart Needed: Yes
Package Size: 168250017 bytes
Contents:
Component Name: Rules Pack
Version: 4.6
Description: 4.6
Component Name: CSPC Base
Version: 2.7.4.3
Description: CSPC 2.7.4.3
Installable: Yes

 

admin# download sp-30.0.4-3-0-lnx64
Attempting to download the requested package.....sp-30.0.4-3-0-lnx64

Download of package has been initated.

 

I have sent you a private with the next steps to complete the collector upgrade manually,

Thanks,

admin# about

Cisco Smart Services Appliance

Version :
ServicePack : sp-30.0.4-3-0-lnx64
JeOS : jeos-30.0.4-3-lnx64

Copyright (C) Cisco Systems Inc.

 

Thank you

I updated CSPC with commands you gave me

This is great news! Thank you for confirming the upgrade.
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