Upload fail internal server error

[Cisco SmartNet]

Hi there

My customer has a problem with upload.

We already tryed to change the certificate (generate a new CSP -C entitlement) and run the command below with the old certificate and the new certificate:

sed -i ':a;N;$!ba;s/file/#file/1' /opt/ConcsoTgw/tail-end-gateway-decoupled/bin/run.sh

sed -i 's/nettools-upload.cisco.com/72.163.7.113/g' /opt/ConcsoTgw/tail-end-gateway-decoupled/conf/csof_config.xml

service concsotgw restart

But the problem still the same and there is no firewall rule impeding the traffic.

Can somebody help me, please?

Regards

[jofrumki]

It appears you are affected by CSCvq97104, therefore our recommendation is that you upgrade the CSPC to the latest version 2.8.1.7 or 2.7.4.10 depending on your base version.

https://software.cisco.com/download/home/286312935/type/286312958/release/2.8.1.7

[Abdulkhuddus_CMPSMGMT]

Even I am Facing the Same Issue Tried:

sed -i ':a;N;$!ba;s/file/#file/1' /opt/ConcsoTgw/tail-end-gateway-decoupled/bin/run.sh

sed -i 's/nettools-upload.cisco.com/72.163.7.113/g' /opt/ConcsoTgw/tail-end-gateway-decoupled/conf/csof_config.xml

service concsotgw restart

[adias]

Please always open a new post... "Internal Server Error" is  a generic error the solution will depend on the more specific logs from the collector and workaround /solutions will vary

[Abdulkhuddus_CMPSMGMT]

I m facing this Issue after upgrading the new version.

[adias]

open a new post