cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
Announcements

Welcome to the Smart Net Total Care Community!

Our community includes Cisco experts to answer your questions about the Smart Net Total Care (SNTC) portal and CSP-Collector.
Click the navigation links below to access materials for using our service and supported collectors.

99
Views
0
Helpful
4
Replies
Highlighted

Upload Not Showing on Smart Net Total Care

I cannot see my collection profile that was ran over 48 hours ago in the upload processing on the Total Care page. Ive done this several times in the past with no problems so i know this isnt a configuration problem.. Is there something that can be checked?? I cannot find the serial number of my collector to open some sort of technical call

1 ACCEPTED SOLUTION

Accepted Solutions
Cisco Employee

Re: Upload Not Showing on Smart Net Total Care

It looks like your upload is being rejected due to the timestamp being off. You need to login to CLI via admin user and run the timesync command.

 

Thanks,

Brandon

4 REPLIES 4
Cisco Employee

Re: Upload Not Showing on Smart Net Total Care

Can you provide the Appliance ID of the CSPC in a private message please?
(CSPC GUI) Help-->View/Manage Registrations...-->Appliance ID
Cisco Employee

Re: Upload Not Showing on Smart Net Total Care

It looks like your upload is being rejected due to the timestamp being off. You need to login to CLI via admin user and run the timesync command.

 

Thanks,

Brandon

Re: Upload Not Showing on Smart Net Total Care

Amazing!! thank you so much!

Cisco Employee

Re: Upload Not Showing on Smart Net Total Care

Hello , TAC support for the collector and Portal are not entitled via Serial Numbers.  To open a case with TAC you would need a Service support contract as  one of the following service contracts types:  TSAB, TSAS, TSAG, TSAP, AMSP, AMSS, AMST, FTSS, SPADV, CSAS, or NLS1 contract

 

Can you Privately send  me the inventory and company and appliance ID of the collector in question

CreatePlease to create content
Right-rail
Navigation
Be sure to bookmark these support pages and use them in the future to find all the self-help information.
Helpful Links
Spotlight awards-March 2019