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I cannot see my collection profile that was ran over 48 hours ago in the upload processing on the Total Care page. Ive done this several times in the past with no problems so i know this isnt a configuration problem.. Is there something that can be checked?? I cannot find the serial number of my collector to open some sort of technical call
Solved! Go to Solution.
Amazing!! thank you so much!
Hello , TAC support for the collector and Portal are not entitled via Serial Numbers. To open a case with TAC you would need a Service support contract as one of the following service contracts types: TSAB, TSAS, TSAG, TSAP, AMSP, AMSS, AMST, FTSS, SPADV, CSAS, or NLS1 contract
Can you Privately send me the inventory and company and appliance ID of the collector in question