Our community includes Cisco experts to answer your questions about the Smart Net Total Care (SNTC) portal and CSP-Collector. Click the navigation links below to access materials for using our service and supported collectors.
I cannot see my collection profile that was ran over 48 hours ago in the upload processing on the Total Care page. Ive done this several times in the past with no problems so i know this isnt a configuration problem.. Is there something that can be checked?? I cannot find the serial number of my collector to open some sort of technical call
Hello , TAC support for the collector and Portal are not entitled via Serial Numbers. To open a case with TAC you would need a Service support contract as one of the following service contracts types: TSAB, TSAS, TSAG, TSAP, AMSP, AMSS, AMST, FTSS, SPADV, CSAS, or NLS1 contract
Can you Privately send me the inventory and company and appliance ID of the collector in question
Does anyone know how long it takes to add a new administrator to the Cisco Services Access Management tool, so that this administrator can start using the SNTC portal? I am the Delegated Administrator and have added a colleague in the Cisco...
Smart Net Total Care Comprehensive View will be Removed
Due to changes in architecture, the ability to set report preferences to “comprehensive view” will no longer be available in the Smart Net Total Care portal after April 5, 2019.
In the ...
Announcing Cisco Services API Availability!
The Smart Net Total Care Services APIs are now available to all customers and partners. The Customer, Alerts, and Inventory APIs are now in our production environment for you to use.
What’s available for ...
If you experience the below Sign On Error when accessing CSAM, SNTC portal or other Cisco sites, please reach out to email@example.com with:
details of the error, i.e., url(s) being accessed
your CCO ID
A key partner tired to register for portal access for themselves network and they need to be familiar with the onboarding and adoption progress before they support the customers. But the access was failed, please support to grant access to the p...