Upload Not Showing on Smart Net Total Care

[daniel.palmieri1012]

I cannot see my collection profile that was ran over 48 hours ago in the upload processing on the Total Care page. Ive done this several times in the past with no problems so i know this isnt a configuration problem.. Is there something that can be checked?? I cannot find the serial number of my collector to open some sort of technical call

[jofrumki]

Can you provide the Appliance ID of the CSPC in a private message please?
(CSPC GUI) Help-->View/Manage Registrations...-->Appliance ID

[brawall · Accepted solution]

It looks like your upload is being rejected due to the timestamp being off. You need to login to CLI via admin user and run the timesync command.

Thanks,

Brandon

[daniel.palmieri1012]

Amazing!! thank you so much!

[adias]

Hello , TAC support for the collector and Portal are not entitled via Serial Numbers.  To open a case with TAC you would need a Service support contract as  one of the following service contracts types:  TSAB, TSAS, TSAG, TSAP, AMSP, AMSS, AMST, FTSS, SPADV, CSAS, or NLS1 contract

Can you Privately send  me the inventory and company and appliance ID of the collector in question