cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
Announcements

Welcome to the Smart Net Total Care Community!

Our community includes Cisco experts to answer your questions about the Smart Net Total Care (SNTC) portal and CSP-Collector.
Click the navigation links below to access materials for using our service and supported collectors.

514
Views
5
Helpful
3
Replies
Highlighted
Beginner

Upload processing delays

Hello,

 

Are there problems on the back end processing servers at the moment? I have an upload that has been stuck for over 12 hours in processing state.

 

Looking back at my upload history I see up until March the uploads usually finish processing an hour or so after the upload but the start times and processing times both seem to be getting progressively worse since March.

 

Is there a status page we can check for this sort of thing? Something that says 'we are aware of issues with upload processing' or similar?

 

uploadprocessingdelays.PNG

 

Thanks,


Dave

1 ACCEPTED SOLUTION

Accepted Solutions
Highlighted

This processing time is unusual, but we have been working on resolving an ongoing issue which was fixed and that is why the status now says Operational. Please expect some continued delays as we work through processing a significant backlog.

Thank you for your patience.

View solution in original post

3 REPLIES 3
Highlighted
Cisco Employee

Please go to the Useful Links menu on the SNTC portal, and from there click on Smart Net Total Care Status Page under the Support heading to view the current status of the SNTC portal. From there you may also subscribe to several alert types regarding the portal as well.
Highlighted

Okay thanks, the status page shows upload processing as 'operational' but it took over 30 hours to process a fairly small upload, is this normal?

 

Thanks,

 

Dave

Highlighted

This processing time is unusual, but we have been working on resolving an ongoing issue which was fixed and that is why the status now says Operational. Please expect some continued delays as we work through processing a significant backlog.

Thank you for your patience.

View solution in original post

Right-rail
Navigation
Be sure to bookmark these support pages and use them in the future to find all the self-help information.
Helpful Links