Upload Processing is stuck for more than 41 hours

[victor.vasoler]

Hello,

I have uploaded a file from the collector and it has been "in progress" for more than 41 hours which is not normal.

All my previous files have been processed between 1 and 8 hours with the same amount of devices.

I was looking for an option to cancel the current process and start a new one but I couldn't find a way to do it.

I tried to send a new file but now is in "RECEIVED" status.

I need to be able to process the latest file to update our records and provide a report.

Could you help me to solve this problem?

Thank you,

Victor Vazquez

[Supriya Patel]

HI Victor,

Thanks for starting separate post. I am working with related team and update you further soon.

Thanks,

Supriya

[Supriya Patel · Accepted solution]

Hi Victor,

Please check portal for latest successful upload.

Thanks,

Supriya