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Welcome to the Smart Net Total Care Community!

Our community includes Cisco experts to answer your questions about the Smart Net Total Care (SNTC) portal and CSP-Collector.
Click the navigation links below to access materials for using our service and supported collectors.

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victor.vasoler
Beginner

Upload Processing is stuck for more than 41 hours

Hello,

 

I have uploaded a file from the collector and it has been "in progress" for more than 41 hours which is not normal.

All my previous files have been processed between 1 and 8 hours with the same amount of devices.

 

I was looking for an option to cancel the current process and start a new one but I couldn't find a way to do it.

I tried to send a new file but now is in "RECEIVED" status.

 

I need to be able to process the latest file to update our records and provide a report.

Could you help me to solve this problem?

 

Thank you,

Victor Vazquez

1 ACCEPTED SOLUTION

Accepted Solutions

Hi Victor,

 

Please check portal for latest successful upload.

 

Thanks,

Supriya

View solution in original post

2 REPLIES 2
Supriya Patel
Cisco Employee

HI Victor,

Thanks for starting separate post. I am working with related team and update you further soon.


Thanks,

Supriya

Hi Victor,

 

Please check portal for latest successful upload.

 

Thanks,

Supriya

View solution in original post