Upload to portal from CSPC has been in progress for 6 days

[BDDavis]

My second time uploading to the portal was 6/21 and the upload shows that it is still in progress. Is there a way to rectify this or at least cancel the job? Currently using collector version 2.7.

Collection ID	1523493330916
Processing End Time/Date	0N-NaN-NaN aN 12:NaN:Na
Upload Date Time	2017-06-21 08:11:59 AM

[jumin]

Hey BDDavis@hormel.com,

Can you PM the company and inventory names as shown on the portal via the method directed in the below link?

https://supportforums.cisco.com/blog/13237466/how-send-private-message-sntc-community

Thanks,

Justin

[jumin · Accepted solution]

Hey BDDavis@hormel.com,

It seems the upload has stalled and locked up.  I have contacted a member of the Production Support team and they should be able to push an upload through for us.  I will let you know when they contact me that they have done so.

Thanks,

Justin

[BDDavis]

I now see the collection job on the portal, thank you. 

[jumin]

No worries!  If you find another upload gets stuck, feel free to start a new discussion post and someone will assist you in pushing this through.

Thanks,