02-26-2018 09:03 AM - edited 03-12-2019 07:41 AM
Hello,
I have multiple collector Uploads stuck either in "IN PROGRESS"or in "Received" status.
Any help will be appreciated.
Solved! Go to Solution.
02-27-2018 06:39 AM
Hey Avinash,
The latest upload has completed successfully. Can you confirm this from your end? The previous ones still are listed as IN PROGRESS but these will essentially FAIL and uploads can be continued to be pushed. However, please refrain from pushing multiples in the same day, as they will interfere with each other and cause a stall or locked uploads.
Thanks,
Justin
02-26-2018 09:51 AM
Hey Avinash,
Can you private message me the company and inventory names that the uploads are stuck for? This can be done by hovering over my username and selecting the Send Message option.
Thanks,
02-26-2018 10:57 AM
Hey Avinash,
Thanks for the requested information! An incident case has been opened with the backend team to unlock the party lock and reprocess the upload. I'll keep you updated on their progress.
Thanks,
Justin
02-27-2018 06:39 AM
Hey Avinash,
The latest upload has completed successfully. Can you confirm this from your end? The previous ones still are listed as IN PROGRESS but these will essentially FAIL and uploads can be continued to be pushed. However, please refrain from pushing multiples in the same day, as they will interfere with each other and cause a stall or locked uploads.
Thanks,
Justin
02-27-2018 06:41 AM
Yes the latest upload is successful.
Thank you.
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