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Beginner

uploads failing with error 500

Hi

We are having a problem uploading from a new collector. When uploading from the inventory process or from a manual upload it generates the error HTTPs transport mode has failed 500 internal server error. Connectivity from out firewall to the Cisco upload servers has been checked and seems to be ok.

Could anyone help please?

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Cisco Employee

Re: uploads failing with error 500

Upon further analysis. It looks like the error is caused by a mismatch in the certificate’s SSL signature.

To correct this, please go into the PSS portal, re-download the certificate and apply to the collector (overriding the current certificate).
Then try the upload one more time.

Regards.

View solution in original post

5 REPLIES 5
Cisco Employee

Re: uploads failing with error 500

What is your appliance ID?
Beginner

Re: uploads failing with error 500

Its CSP0009032773
Cisco Employee

Re: uploads failing with error 500

Thanks,

This appears to be a PSS license. Are you trying to upload to the PSS portal?

For PSS it might be best to directly open a TAC case. More information in the PSS Support Community - https://supportforums.cisco.com/t5/partner-support-service/ct-p/5456-partner-support-service?lang=en
Cisco Employee

Re: uploads failing with error 500

Upon further analysis. It looks like the error is caused by a mismatch in the certificate’s SSL signature.

To correct this, please go into the PSS portal, re-download the certificate and apply to the collector (overriding the current certificate).
Then try the upload one more time.

Regards.

View solution in original post

Beginner

Re: uploads failing with error 500

After downloading a new certificate and running the upload again it has been successful.
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