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Uploads seems to be bringing just the list of devices and not data collected
Following up on a previous post - I have a customer that has deployed the CSPC and entered in their discovery criteria and credentials. We have scheduled a collection in the collection profile and the collector has successfully uploaded to the portal but it seems it just sent the discovery file and that the collection did not run.
I checked the collector settings and checked a few things already:
The collection profile was scheduled and did run. "Run Discovery before Collection" and "DAV" were checked.
I checked the devices that were discovered and found in the physical MIB that there was a serial number for those devices
I checked "duplicate serial numbers" in the discovery settings (I know that is not related to the collection profile but just in case...)
Community strings (RO) seem to be correct.
There are no serial numbers showing in Cisco Services Connection as of this morning, can someone suggest a reason why the collection does not seem to be running after discovery.
Hi guys. Our customer is trying to access its Smart Portal for the first time (services.cisco.com) in order to register a collector, but the page "jump" to another page (attached). He tried to use another browser without success. Do you have an idea ...
Does anyone know how long it takes to add a new administrator to the Cisco Services Access Management tool, so that this administrator can start using the SNTC portal? I am the Delegated Administrator and have added a colleague in the Cisco...
Smart Net Total Care Comprehensive View will be Removed
Due to changes in architecture, the ability to set report preferences to “comprehensive view” will no longer be available in the Smart Net Total Care portal after April 5, 2019.
In the ...
Announcing Cisco Services API Availability!
The Smart Net Total Care Services APIs are now available to all customers and partners. The Customer, Alerts, and Inventory APIs are now in our production environment for you to use.
What’s available for ...
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