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NT_01
Beginner

Uploads to Portal over past few days have been stuck in "In Progress"

Hello.

 

We're in the midst of getting our SmartNet renewals in order using the Collector and over the past few days none of our uploads have completed processing. 

 

We previously had no issues and things were working great.

 

Can someone help us?

 

Thanks.

3 REPLIES 3
jumin
Cisco Employee

Hey antnsgl,

 

Can you check the uploads once more  to see their status?  There was some delay in processing of uploads from this past weekend.


Thanks,

Justin

Hello,

 

Thanks for the reply. The latest upload is still stuck "in progress"

 

Thanks

Fred

jumin
Cisco Employee

Hey antnsgl,

 

Can you private message me the company and inventory names for the instance in question so I can confirm the details?  I believe I have the right inventory and it appears the latest upload finished processing early this morning.

 

I also see that there have been frequent uploads pushed each time/day.  This hinders traffic on our end and the uploads marked 'BYPASSED' are not even processed into the portal.  Please try to limit uploads pushed.

 

Thanks,
Justin

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