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In my opinion like many other tools. Nice idea but too many shortcomings.
Unfortunately many items which have a vaild smartnet total care contract show up as "not covered". I guess it's because the PID in CCW-R does not match with the one in the portal. Unfortunately I didn't get any help for months in the community.
Reports could be useful. For contract management as mentioned the portal is useless.
If someone plans to use the tool for contract management you should think of buying the "Smart Assist service" as support in the community is as well pretty poor. I opened many questions without getting feedback for months.
I just installed a new 2.9 collector. During initial config, setting the DNS server kept failing so I continued anyway. Now I am in the admin shell and trying:admin# conf dns -a 192.168.10.4but it keeps failing with:execute % Error occured while executing...
Hi,The registration in the "smart net total care" was successful.We have received the email from cisco that you are reviewing our request, but we have not received another email from Cisco with the registration status.A TAC was opened, but it instructs to...
It looks like I few others have had the same issue recently. When I browse to services.cisco.com and login with my account, I am redirected to the splash screen for requesting access. I was recently given permissions on our account to access th...