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Beginner

UserID is not valid error message when using the Solarwinds NCM Connector

I am attempting to use the NCM Connector for Solarwinds to connect to Smart Net Total Care, and I am receiving the error message "UserID is not valid". 

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Cisco Employee

Re: UserID is not valid error message when using the Solarwinds NCM Connector

Hello Charlie,

I will send you a private message with some additional details that may help with setting up the NCM Connector.

Thank you,

Jarrett

Beginner

Re: UserID is not valid error message when using the Solarwinds NCM Connector

Hi, I am also having this issue. The collector has worked previously. There has been no change to my CCO details as far as I am aware.

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Beginner

Re: UserID is not valid error message when using the Solarwinds NCM Connector

For my issue, I worked with Cisco directly and they discovered I didn't have the correct access with my CCO account.  I did take me two attempts to run the NCM connector, but it did work. 

Cisco Employee

Re: UserID is not valid error message when using the Solarwinds NCM Connector

Hello,

A common cause for this issue can result from conflicting details regarding the physical address in which Cisco records have on the Entitled Company compared to what is selected within the Solarwinds NCM selection.

It looks like there were some changes made to your CCO profile and company address very recently; I would recommend waiting about 24 hours for these changes to propagate and to also confirm that the address selection within Solarwinds reflects the new details as well.
Beginner

Re: UserID is not valid error message when using the Solarwinds NCM Connector

Hi. Yes I have made changes this morning to see if this would fix it. As mentioned it previously worked.
Thanks for checking and I will try again Monday.

Mark ***


*** Text has been masked to protect your privacy

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