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I am attempting to use the NCM Connector for Solarwinds to connect to Smart Net Total Care, and I am receiving the error message "UserID is not valid".
For my issue, I worked with Cisco directly and they discovered I didn't have the correct access with my CCO account. I did take me two attempts to run the NCM connector, but it did work.
Hi. Yes I have made changes this morning to see if this would fix it. As mentioned it previously worked.
Thanks for checking and I will try again Monday.
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Hi Jarret. One of my customers is having this issue too. How can we check the access level on the CCO ID and change it to one higher than level 2?
Thanks in advance.