05-15-2018 09:37 AM - edited 03-12-2019 07:48 AM
I am attempting to use the NCM Connector for Solarwinds to connect to Smart Net Total Care, and I am receiving the error message "UserID is not valid".
05-15-2018 10:33 AM
Hello Charlie,
I will send you a private message with some additional details that may help with setting up the NCM Connector.
Thank you,
Jarrett
06-15-2018 01:07 AM
Hi, I am also having this issue. The collector has worked previously. There has been no change to my CCO details as far as I am aware.
06-15-2018 06:12 AM
For my issue, I worked with Cisco directly and they discovered I didn't have the correct access with my CCO account. I did take me two attempts to run the NCM connector, but it did work.
06-15-2018 06:44 AM
06-15-2018 07:05 AM - last edited on 06-15-2018 07:29 AM by Cheri Fairbrother
Hi. Yes I have made changes this morning to see if this would fix it. As mentioned it previously worked.
Thanks for checking and I will try again Monday.
Mark ***
*** Text has been masked to protect your privacy
02-11-2020 12:36 PM
i have the same problem. CCO ID have sufficient access, but showing error in NCM connector.
08-24-2020 04:45 PM
Hi Jarret. One of my customers is having this issue too. How can we check the access level on the CCO ID and change it to one higher than level 2?
Thanks in advance.
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